39.11 Super Mode

If an upgrade fails, preventing normal operation, or if the login password for the Secure Access Gateway device is forgotten, you can enter super mode to clear the login password or restore the factory settings.

To use super mode, the computer must be directly connected to the management port of the Secure Access Gateway device. The steps are as follows:

• 1) Disconnect Computer A from the internal network and modify its IP to enable communication with the Secure Access Gateway device. For example:
  • IP Address: 190.190.0.1
  • Subnet Mask:255.255.0.0
  • Default Gateway: Not required
• 2) Use an Ethernet cable to directly connect Computer A to the management port of the Secure Access Gateway device. On Computer A, open a browser and visit to access the Secure Access Gateway super mode interface.
• 3) Select "Clear Login Password" to reset the login password of the Secure Access Gateway device to empty. Select "Restore Factory Settings" to reset the device to its factory settings.