How to Use Super Mode in Secure Access Gateway - AnySecura Manual

This guide introduces the Secure Access Gateway's super mode, a powerful recovery feature from AnySecura designed to help you regain access to your device. You'll learn how to use it to resolve critical issues like a forgotten password or a failed system upgrade.

We'll walk through the simple process of connecting directly to the management port and using the super mode interface. By the end, you'll confidently know how to clear the login credentials or restore your AnySecura gateway to its factory settings, getting your security operations back on track.

If an upgrade fails, preventing normal operation, or if the login password for the Secure Access Gateway device is forgotten, you can enter super mode to clear the login password or restore the factory settings.

To use super mode, the computer must be directly connected to the management port of the Secure Access Gateway device. The steps are as follows:

• 1) Disconnect Computer A from the internal network and modify its IP to enable communication with the Secure Access Gateway device. For example:
  • IP Address: 190.190.0.1
  • Subnet Mask:255.255.0.0
  • Default Gateway: Not required
• 2) Use an Ethernet cable to directly connect Computer A to the management port of the Secure Access Gateway device. On Computer A, open a browser and visit to access the Secure Access Gateway super mode interface.
• 3) Select "Clear Login Password" to reset the login password of the Secure Access Gateway device to empty. Select "Restore Factory Settings" to reset the device to its factory settings.