7.1 Instant Messaging Content

Instant messaging (IM) monitoring captures chat activity on client machines, providing a key audit trail for accountability, identifying inappropriate conversations, and preventing distractions that may affect work efficiency.

Supported Instant Messaging Tools

The system can record chats from a wide range of instant messaging platforms, including:

QQ, ICQ, MSN Messenger, YAHOO, TM, UC, SKYPE, RTX, Intranet Messenger, LSC, ALI, FETION, Google Talk, Baidu Hi, 263EM, FeiQiu, OfficeIM, MSNLite, LIMC, Marketing QQ, Enterprise QQ, LianWo LINE, Qunying CC, LYNC, WeChat Work, Activity Message, KK, IMO Class Chat, DingTalk, Feishu, Zalo, WhatsApp, Microsoft Teams, and Welink.

Instant Messaging Content Logging

Recorded IM content includes the following fields:

Field Description
IM Tool The instant messaging platform used.
Local Account The nickname of the local account sending messages.
Counterparty Account The nickname of the recipient or chat partner.
Start Time When the chat session began.
End Time When the chat session ended.
Chat Type Indicates whether the conversation is one-on-one or group chat.
Message Count Number of messages exchanged, reflecting chat volume.
Chat Content Detailed timestamps and message content.

Chat content supports regular expression (regex) searches. Enter the format as R:+<regex>.

  • Example: To find chats containing an ID card number, enter R:\d{17}[\d|x]|\d{15}.
  • To find chats containing a phone number, enter R:0?(13|14|15|18)[0-9]{9}.

The system also supports viewing sent images and files:

  • For files: a clickable file name link opens a standard download window.
  • For images: whether sent as files or screenshots, a thumbnail and file name link are displayed. Double-clicking the thumbnail opens the full image; clicking the link opens a download window.

Currently, image and file viewing is supported for: QQ, TIM, WeChat Work, Enterprise QQ, and DingTalk.

Saving Chat Content

Administrators can save chat records for future reference.

  • Select one or more records, right-click Export Chat Record, and save as .htm or .xls.
  • Using the right-click menu Export Logs, Chat Records, and Backup Files, administrators can export specific or all logs, chat records, and backup files simultaneously.

Chat Content Search

Chat records can be queried using the following criteria:

Criteria Description
IM Tool Search by instant messaging platform. Default is all; a specific tool can also be selected from the dropdown.
Chat Type Search by conversation type. Default is all; can select one-on-one or group chat.
User ID or Nickname Search by either party's account ID or nickname to locate specific user chats.
Content Search by message content; keyword queries allow quick location of relevant chats.
Message Count Search by the number of messages; specify a range if needed.
Character Count Search by the total number of characters; specify a range if needed.