22.16 View Request Information

In the client system tray, right-click View Request Information to check the status of decryption, external sharing, and temporary offline requests and approvals.

Decryption Request

You can view the request’s time, status, file name, size, quantity, security area, and level.

• Double-click a request record to see detailed information and perform actions such as Decrypt, Generate Offline Request File, or Cancel Request.
• For approved requests, click Decrypt or Complete Request to decrypt the file. You can choose to decrypt to the original location or another directory.
• For requests submitted while offline, click Offline Request to generate a request file and send it to the console for approval.

External Sharing Request

You can view the request’s time, status, file name, size, quantity, security area, and level.

• Double-click a request record to see detailed information and perform actions such as Create External File, Generate Offline Request File, or Cancel Request.
• For approved requests, click Create External Document or Complete Request to generate the external file. You can choose the output directory.
• For requests submitted while offline, click Offline Request to generate a request file and send it to the console for approval.

Document Attribute Change Request

You can view the request’s time, status, file name, size, quantity, security area, and level.

• Double-click a request record to see detailed information and perform actions such as Modify Document Attributes, Generate Offline Request File, or Cancel Request.
• For approved requests, click Modify Document Attributes or Complete Request to update the document's attributes.
• For requests submitted while offline, click Offline Request to generate a request file and send it to the console for approval.

Temporary Offline Request

You can view the request’s time, status, file name, size, quantity, security area, and level.

• Double-click a request record to see detailed information, including the request time, offline expiration time, approving administrator, and approval time.
• If the client is offline when submitting a temporary offline request, approval can only occur once the client reconnects to the server.
• Therefore, when offline, if temporary offline functionality is needed, the client should notify the administrator via phone or email, and the administrator will generate an authorization code for the client to import.