15.9 Client Requests

Computers or users subject to restrictions from printing policies, device control policies, removable media policies, email control policies, IM file transfer control policies, upload control policies, document control policies, sensitive information external transmission policies, or document watermark policies can submit requests to lift these restrictions if they have "Allow Request" permission.

When the client is online: Requests are immediately sent to the console for approval. Once approved, the restriction can be lifted via View Request Information.

When the client is offline: Requests must be exported from View Request Information and sent to the administrator. The administrator imports the request into the console for approval. Once approved, the client imports the authorization file from the administrator and activates it via View Request Information.

General Request Settings Explanation

The time settings for requests have the same meaning across all types of requests.

15.9.1 Print Requests

When a computer or user is restricted from printing, they can request to temporarily lift the restrictions for specific printers and applications.

Computers or users with "Allow Request" permission can right-click the client icon, select Request → Print, choose the printer and application to lift restrictions, set the time, provide a reason, and click Apply to submit the request.

15.9.2 Request to Print Without Watermark

When a computer or user is restricted by a policy that adds watermarks during printing, they can submit a request to temporarily print to specific printers and applications without adding a watermark.

The steps for submitting a request to print without a watermark are the same as those for a regular print request.

15.9.3 Device Usage Requests

When a computer or user is restricted from using certain devices, they can request temporary access to specific devices.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Request → Use Device.
• View all disabled devices and predefined device categories in the current client environment (matching the console Device Control settings).
• Select the devices to lift restrictions for, set the time period, provide a reason, and click Apply to submit the request.

15.9.4 Removable Media Requests

When a computer or user is restricted from using removable storage devices, they can request temporary access to specific devices.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → Use Removable Media.
• View all removable storage devices in the current client environment.
• Select the devices to lift restrictions for and set read/write permissions.
• Set the time period, provide a reason, and click Apply to submit the request.

15.9.5 Send Email Requests

When a computer or user is restricted by an email control policy, they can request temporary permission to send emails with attachments.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → Send Email.
• Set the recipients and attach the files.
• Set the time period, provide a reason, and click Apply to submit the request.

15.9.6 IM File Transfer Requests

When a computer or user is restricted by an IM file transfer control policy, they can request temporary permission to send files via chat tools.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → IM File Transfer.
• Set the file details and select the chat tool.
• Specify the time period, provide a reason, and click Apply to submit the request.

15.9.7 File and Data Upload Requests

When a computer or user is restricted by an upload control policy, they can submit a request to temporarily upload files to specified websites.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → Upload Files and Data.
• Set the file details and target website.
• Specify the time period, provide a reason, and click Apply to submit the request.

15.9.8 Copy to Removable Drive, Network Drive, or Burn to Disc Requests

When a computer or user is restricted by a document control policy from modifying or deleting content on removable drives, network drives, or discs, they can submit a request to temporarily perform these actions.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → Copy to Removable/Network Drive or Burn to Disc.
• Specify the files or folders for the request.
• Set the time period, provide a reason, and click Apply to submit the request.

15.9.9 Remove Document Watermark Requests

When a computer or user is restricted by a document watermark policy or watermark permissions, they can request to remove watermarks from marked files.

Computers or users with "Allow Request" permission can:

• Right-click the file and select Document Watermark → Request Removal, or right-click the client icon and select Desktop Request → Remove Document Watermark.
• Specify the file details, provide a reason, and click Apply to submit the request.

15.9.10 Sensitive File Transfer Requests

When a computer or user is restricted by a sensitive information transfer policy from sending files containing sensitive data, they can request temporary permission to transfer specific files by designated methods.

Computers or users with "Allow Request" permission can:

• Right-click the client icon and select Desktop Request → Transfer Sensitive Files.
• Specify the files and transfer method, set the time period, provide a reason, and click Apply to submit the request.

15.9.11 Transfer Files Without Watermarks

When a computer or user is restricted by a document watermark policy for external transfer, they can request temporary permission to transfer files either removing the watermark or retaining the original watermark.

Computers or users with "Allow Request" permission can:

• Right-click a file and select Document Watermark → Request Transfer Without Watermark, or
• Right-click the client icon and select Desktop Request → Transfer Without Watermark.Then set the file details, transfer options, time period, provide a reason, and click Apply to submit the request.

15.9.12 View Application Status

On the client desktop, right-click the AnySecura tray icon and select "View Desktop Applications" to see application and approval statuses.

Double-click a record to view detailed information, including application details, requested items, approval status, workflow, approval history, and effective time.