18.8 Client Tools

Confirmation Code Generator

When a client machine cannot connect to the server—such as when the network card is disabled or the user is traveling—but temporary policy removal or client uninstallation is needed, the console cannot be used to apply the changes.

Users can directly run the client tool on the client machine using the following steps:

• On the client machine, hold Ctrl + Alt + Shift and type the string secureat to open the client tool.
• Select Clear All Policies and click Generate Operation Code.
• A Verify Operation Code dialog will appear. The user must report the original operation code to the administrator.
• The administrator enters the client's operation code in the console under Tools > Client Tools > Confirmation Code Generator to parse the operation and client information.
• After verification, the administrator clicks Generate Confirmation Code.
• The administrator provides the confirmation code to the client, who enters it to continue the specified operation.

For detailed instructions on uninstalling the client using the client tool, refer to the Installation and Deployment section.

Client Offline Assistant Tool

Temporary policy removal or client uninstallation can also be performed using the Client Offline Assistant Tool. Follow these steps:

• In the console, go to Tools > Client Tools > Client Offline Assistant Tool to open the tool. You can choose to temporarily clear client policies or permanently uninstall the client.
• After selecting the desired operation, click Next. Set the number of allowed executions, the validity period, and an optional password required to run the tool.
• After configuration, choose an export path to generate the temporary policy removal tool. The exported tool is an EXE file; copy it to the offline client and run it to execute the operation.

Client Offline Data Collection Tool

Some clients may remain offline for extended periods, yet administrators still need to monitor their usage regularly. The Client Offline Data Collection Tool allows collecting and uploading data from offline clients. Follow these steps:

• In the console, go to Tools > Client Tools > Client Offline Data Collection Tool to open the tool.
• Select the path to store the tool, set an optional password and validity period, and configure data collection and clearing options as needed. Click Create to generate the Client Offline Data Collection Tool, which includes:
  • Data Collection and Clearing
    • Collect All Client Data: By default, the tool's Data Collection and Clearing tab lists the available offline log types and time ranges for selection. If this option is checked, the tab will hide the log selection list and display a One-Click Collect button. Clicking it collects all offline logs from the client.
    • Exclude Backup Files in Logs: By default, the tool collects both logs and any backup files within them. If this option is checked, only the logs are collected, excluding the backup files.
    • Allow Data Clearing with Upload Code: This option is enabled by default. Successfully uploaded data files carry a data upload completion code. In the Data Collection and Clearing tab, clicking Clear and entering the corresponding code deletes the related locally stored client data that has already been uploaded.
  • Data Management Settings
    • Hide Data Management Page: By default, the tool displays the Data Management tab, which allows uploading offline data. Checking this option hides the Data Management tab.
• Send the generated offline data collection tool to the offline client and run it there. In the tool's Data Collection tab, select the time range and data type, then click Backup. After completion, an odtb folder will appear in the same directory as the tool.If Collect All Client Data was selected during generation, simply click One-Click Collect to gather all data.
• Send the offline data collection tool along with the odtb folder to an online client and run it there. In the Data Management tab, select the collected offline data and click Upload, then wait for the upload to complete.