2.8 System Upgrade

2.8.1 Updating Maintenance Code

Maintenance Period

The duration during which the user is entitled to maintenance services.

Maintenance Code

The credential that allows the user to access maintenance services.

After renewing maintenance, the maintenance code must be updated to enable upgrading to the latest product version, access new features, and continue enjoying maintenance services. The maintenance period is embedded within the maintenance code.

When installing the server for the first time, if no maintenance code is available, the system allows a 15-day trial without a code. If the code is still not obtained after 15 days, the console cannot be accessed. Once a maintenance code is acquired, its validity is checked. If the product version's release date falls outside the maintenance period, product usage will be blocked.

Viewing Maintenance Period

In the console, go to Help → About to view the maintenance period. The period is color-coded according to the current date relative to the expiration date:

If the maintenance period is about to expire or has already expired, accounts with Product Maintenance Upgrade permission will receive a reminder upon logging into the console.

If there is no maintenance code or if the maintenance period changes, the maintenance code can be updated via either the server or the console.

Updating the Maintenance Code

There are two methods to update the maintenance code:

1. Automatic Server Update – If the server can connect to the internet, it will periodically update the maintenance code automatically. If the server is offline, automatic updates will not work.

2. Console Update – In the console, go to Help → Update Maintenance Service Period, or click Update Maintenance Service Period in Help → About to update the maintenance code.

2.8.2 Downloading the Upgrade Package

Checking for New Versions

There are two ways to check for new versions:

1. Automatic Check – After logging into the console, the system automatically checks if a new version is available. If an update exists, a prompt window will appear. Administrators can enable or disable this feature in Console → Tools → Options → Upgrade & Maintenance → Automatically Check for Product Updates.

2. Manual Check – Administrators can manually check for updates via Console → Help → Check for Product Updates.

Downloading the Upgrade Package

When a new version is detected, a window will display the update log and a download link. Click the link to download the latest upgrade package.

2.8.3 Upgrading the Server and Console

You can upgrade the server and console using an upgrade package. The package can be downloaded directly via Console → Help → Check for Product Updates, or obtained from our support team.

Upgrade Steps:

1. Run the upgrade program. The list will display both the current version and the available upgrade version. Click [Upgrade] to start the process.

2. Manually start the SECURE SERVER and SECURE UPDATE services (manual start is only required if you are not performing a direct overwrite installation).

2.8.4 Upgrading the Relay Server

In the console, navigate to Tools → Server Management → Relay Server Management. If a relay server in the left-hand relay server tree is marked with a (#) symbol, it means that a new version is available for that relay server. Select the relay server you wish to upgrade, right-click, choose Upgrade, and wait for the process to complete.

2.8.5 Upgrading the Client

Clients do not upgrade automatically by default. Go to Tools → Server Management → Client Upgrade Management, and configure upgrade settings according to your operational needs.