8.1 Remote Maintenance

IT staff spend 70–80% of their time on routine PC maintenance, significantly increasing overall network management costs. Delays in addressing issues can also severely impact productivity. Therefore, reducing unnecessary tasks and improving efficiency allows IT personnel to focus on management and on systems that enhance organizational performance.

AnySecura enables IT staff to monitor remote computers in real time, assisting in diagnosing and resolving issues quickly.

8.1.1 Application List

Go to the menu Maintenance -> Applications to view the real-time list of applications on client machines, including all running tasks and their status. Active applications are highlighted in dark blue bold text.

Icon/Button Description
User select icon If multiple users are logged in on the client machine, click this button to select a user and view their application list. In user mode, if the user is logged in on multiple computers, use this button to select a specific computer's application list.
Refresh icon Enables automatic refreshing of the application list. The refresh interval can be set and viewed under Tools -> Options -> Real-Time Information.

End Task

Administrators can remotely terminate application tasks from the console. Select the desired application, right-click, choose End Task, and confirm to close the selected application.

8.1.2 Process List

Go to Maintenance → Process List to view all current processes on the client machine in real time. Process details include: file name, PID, start time, session ID, CPU usage, CPU time, memory, virtual memory, base priority, handle count, thread count, and path.

Field Name Description
Start Time The time when the process was launched.
Path The full path of the process on the client machine.
Other All other columns correspond to the same attributes as those in the operating system's Task Manager.

The columns in the process list help administrators identify unauthorized processes or potential malware and take prompt action to resolve issues.

Icon Button Description
Tree view icon Click to display a hierarchical tree of all processes, showing parent-child relationships.
Module view icon Click to open the module view at the bottom of the window; selecting a process shows all modules loaded by that process.
Computer select icon Only active in user mode; allows viewing the process list of different computers for the selected user.
Auto refresh icon Functions the same as in the Application List, enabling automatic refresh of the process list.

End Process

Administrators can remotely terminate a specific process from the console. Select the process you want to close, right-click, and choose End Process to terminate it on the client machine.

8.1.3 Performance

By selecting Maintenance -> Performance, administrators can remotely monitor various real-time performance metrics of client machines, including CPU and memory usage. The values for total memory, physical memory, available memory, and kernel memory correspond to the data shown in the client machine's Task Manager -> Performance tab.

Icon/Button Description
Computer performance icon Active only in user mode; view performance lists of different computers.
Refresh performance icon Same function as in the application list.

8.1.4 Device Manager

Select Maintenance → Device Manager to view the real-time list of devices on client machines, including processors, disk drives, storage volumes, keyboards, mice, network adapters, and other hardware.

Icon/Button Description
View options icon Choose how to display the device list: by type, by connection, or show/hide hidden devices.
Device computer icon Active only in user mode; view devices on different computers.

Disable/Enable Devices

Administrators can remotely disable or enable hardware devices in Device Manager via the console. Select the device, right-click, and choose Disable or Enable to control the device on the client machine.

8.1.5 System Services

Select Maintenance → System Services to view the real-time list of system services on client machines, including name, description, status, startup type, logon account, and path.

Icon/Button Description
Service computer icon Active only in user mode; view system services on different computers.

Remote Operations

Administrators can manage services remotely as if working locally. Right-click a service to Start/Stop to change its status, or choose Startup Type → Automatic/Manual/Disabled to set its startup mode.

8.1.6 Disk Management

Select Maintenance → Disk Management to view real-time disk partition information on client machines, including volume label, file system, capacity, free space, and usage percentage.

Icon/Button Description
Disk computer icon Active only in user mode; view disk management details of different computers.

8.1.7 Shared Folders

Select Maintenance → Shared Folders to view real-time sharing information on client machines, including network shares, sessions, and open files.

Icon/Button Description
Shared folders icon Displays shared folders on the network.
Sessions icon Displays current user sessions.
Open files icon Displays files currently in use.
Shared computer icon Active only in user mode; view shared folder information on different computers.

Network Shares

Administrators can view network shares to see which folders are shared on client machines. To secure sensitive data, they can right-click a share and select Stop Sharing to disable it in real time.

Sessions

Switch to Session View to monitor remote access to shared folders on client machines. Details include user, computer, type, open files, connection time, idle time, and guest status.

If unauthorized access is detected, administrators can right-click the session and select Close Session to terminate it immediately.

Open Files

The open files list shows files on client machines currently accessed by remote users, including file name, user, lock status, and access mode.

Administrators can right-click to Close Open File or Disconnect All Open Files to terminate one or all active file accesses in real time.

8.1.8 Scheduled Tasks

Select Maintenance → Scheduled Tasks to view the real-time list of scheduled tasks on client machines, including name, schedule, application, next run time, last run time, status, last result, and author.

Administrators can delete unauthorized tasks directly from the console. Select the task, right-click, and choose Delete to remove it immediately.

Icon/Button Description
Task computer icon Active only in user mode; view scheduled tasks on different computers.

8.1.9 Users and Groups

Select Maintenance → Users and Groups to view all local users and groups on client machines in real time.

Local Users: Includes user name, full name, and description.

User Groups: Includes group name and description.

Icon/Button Description
User group computer icon Active only in user mode; view users and groups on different computers.

8.1.10 Software Management

Select Maintenance → Software Management to view the list of software installed on client machines. Administrators can uninstall software remotely via the right-click menu.

Uninstallation Methods:

Method Description
Default Uninstall Uses the software's own silent uninstall program. If the software does not support silent uninstall, this option is unavailable.
Advanced Uninstall Analyzes the selected software's installation details via the AnySecura client and removes associated files to ensure complete uninstallation.

8.1.11 Startup Items

Select Maintenance → Startup Items to view the list of startup programs on client machines. Administrators can remove unauthorized startup items remotely via the right-click menu.